Terms of Service

Auvra Labs Terms of Service (DRAFT pending legal review; not yet in force)

Version 2026-06-12-draft1

1. What Auvra Labs is. Auvra Labs is a software service that researches companies from data a client provides or approves, prepares evidence-backed sales leads, and helps the client's team review and act on them. Auvra Labs prepares work for humans. It does not send outreach, place phone calls, or change client systems without an explicit, recorded human approval for each action class.

2. Accounts. You need an account to use the console. You are responsible for activity under your account and for keeping credentials private. Workspace admins control who joins their workspace and at what role.

3. Client data. Data you import or connect stays under your workspace. We use it to operate the service for you: scoring, review queues, and reporting. We do not sell client data. We do not use one client's private data to serve another client.

4. Acceptable use. Do not use the service to contact people you have no lawful basis to contact, to misrepresent who you are, or to evade the review gates built into the product. You are responsible for compliance with the outreach laws that apply to you, including CAN-SPAM, CASL, and TCPA where relevant.

5. Fees. Fees are set in your order form or contract, typically a monthly retainer plus metered usage. Usage shows in the console as it accrues.

6. Service changes. We may improve or change features. We will not silently remove a safety gate; gate changes are recorded and visible.

7. Disclaimers. The service prepares recommendations from available evidence. We do not guarantee revenue outcomes, lead volumes, or response rates. Estimated figures are labeled as estimates.

8. Liability. To the extent permitted by law, our total liability for claims arising from the service is capped at the fees you paid in the three months before the event giving rise to the claim.

9. Termination. Either side may end the agreement per the contract terms. On termination you can export your workspace data for a reasonable period before deletion.

10. Governing law. As set out in your order form.

This draft is a placeholder for structure and product honesty. It is not legal advice and has not completed legal review.