Auvra Labs

Terms of Service

Version 2026-08-11 · effective 2026-08-11

Auvra Labs Terms of Service

Version 2026-08-11

1. Who we are. Auvra Labs is operated by 1001537887 Ontario Inc., operating as Auvra Labs ("Auvra," "we," "us"). These Terms govern your access to auvralabs.com and the Auvra console. Questions: hello@auvralabs.com.

2. Signed agreements come first. If you or your company has an executed agreement with Auvra — for example a Master Services Agreement, Order Form, Statement of Work, or Data Processing Agreement — that agreement controls wherever it differs from these Terms. These Terms then govern only what the signed agreement does not address.

3. What the service is. Auvra is an AI-assisted sales research service for business teams. It researches companies from data a client provides or approves and from reviewed public business sources, resolves company identity, evaluates fit and dated signals, ranks opportunities with source-linked reasons, and prepares evidence-backed briefs, drafts, tasks, and handoffs for the client's team to review and act on. Auvra prepares work for humans: current production does not send outreach, place calls, or change client systems except where a specific action is expressly authorized in a signed agreement and passes Auvra's recorded approval and audit controls.

4. Accounts. The service is for business use. You need an account to use the console, you are responsible for activity under your account, and you must keep credentials private and account information accurate. Workspace admins control who joins their workspace and at what role. You must have authority to act for the business you represent.

5. Your data. Data you import or connect stays under your workspace. We use it to operate the service for you: research, scoring, review queues, and reporting. We do not sell client data. We do not use one client's private data to serve another client. We do not use identifiable client data to train general-purpose AI models without express written agreement. Personal data processed for a client under a signed Data Processing Agreement is handled on that client's documented instructions; our Privacy Policy explains the data we handle for our own site, accounts, security, support, and billing.

6. Acceptable use. Do not: use the service for unlawful, deceptive, impersonating, abusive, discriminatory, or infringing activity; contact people you have no lawful basis to contact; run unrestricted or autonomous prospect messaging, purchased-list broadcasting, automated cold SMS, or AI cold calling; treat company-level evidence as a person's consent, relationship, or intent; bypass identity, source-rights, jurisdiction, contact-readiness, suppression, consent, approval, spend, or audit controls; provide sensitive or special-category personal data unless a signed agreement expressly authorizes it; scrape or automate third-party platforms contrary to their terms; share credentials; interfere with, probe, overload, or attempt unauthorized access to the service or another tenant; or use outputs to make unlawful or similarly significant decisions about a person. We may refuse, hold, limit, or suspend work that violates this section.

7. AI in the service. Auvra uses AI and automation in research, identity resolution, classification, ranking, summarization, drafting, and explanation. Outputs may be incomplete, wrong, or stale; important claims are source-linked and uncertainty is shown where known. You are responsible for reviewing outputs before consequential external use. We do not present AI as a human, and we answer truthfully when asked whether AI contributed to work.

8. Fees. Fees, usage charges, billing schedules, and any usage caps are set in your executed agreement or order form. Metered usage is visible in the console as it accrues.

9. Intellectual property. Clients own their data and, per their signed agreement, client-specific final deliverables once paid. Auvra retains all rights in its platform, software, methods, prompts, templates, taxonomies, scoring systems, and other pre-existing or reusable materials, and grants the licence stated in the signed agreement for Auvra materials embedded in deliverables. Feedback may be used to improve the service.

10. Disclaimers. Except for express warranties in a signed agreement, the service and its outputs are provided "as is" to the maximum extent permitted by law. Auvra does not guarantee sales, revenue, meetings, conversions, response rates, or any other business result. Estimated or directional figures are labeled as such. The service does not provide legal, financial, tax, or compliance advice.

11. Liability. To the maximum extent permitted by law: neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, opportunity, goodwill, or anticipated savings; and each party's total aggregate liability arising from or related to the service will not exceed the fees paid to Auvra for the one month of service preceding the event giving rise to the claim. Where a signed agreement states its own cap, that cap controls. These limits do not apply to a party's fraud or deliberate misconduct and do not limit obligations to pay amounts properly owed.

12. Suspension and termination. We may suspend affected access immediately where reasonably necessary to address unlawful use, a security threat, fraud, material bypassing of controls, or imminent harm; we will limit the suspension where practicable and notify promptly. Termination of paid engagements follows the signed agreement. On termination you can export your workspace data for a reasonable period before deletion under our recorded retention process and any signed Data Processing Agreement.

13. Changes. We may improve or change features. We will not silently remove a safety gate; gate changes are recorded. We may update these Terms; material changes are posted with a new version date and, for account holders, notified in the console or by email. Continued use after the effective date is acceptance.

14. Governing law. These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The courts of Ontario have jurisdiction.